Privacy Policy
At Relay Solutions Ltd, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with our website and services.
Data We Collect
- Contact information (name, email address, phone number)
- Business details relating to freight moving and logistics requirements
- Usage data and technical information through website interaction
How We Use Your Data
Your information is used strictly to provide our transport services, manage your inquiries, and ensure operational excellence in our nationwide distribution. We do not sell your data to third parties.
Security and Storage
We implement robust technical and organisational measures to secure your data against unauthorised access or loss. Data is retained only for as long as necessary to fulfill legal and contractual obligations.
Your Rights
You have the right to access, rectify, or request the deletion of your personal data. For any inquiries regarding your privacy, please contact our Compliance Officer at operations@relaysolutions.co.uk.
Cookie Policy
Relay Solutions Ltd uses cookies and similar tracking technologies to enhance your experience on our website, analyze site traffic, and understand where our visitors are coming from. This policy explains what these technologies are and why we use them, as well as your rights to control our use of them.
1. What are Cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
2. Why do we use Cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as 'essential' or 'strictly necessary' cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our online properties.
3. Types of Cookies We Use
- Essential Website Cookies: Strictly necessary to provide you with services available through our website.
- Analytics and Customization Cookies: Help us understand how our website is being used or how effective our marketing campaigns are.
- Advertising Cookies: Used to make advertising messages more relevant to you and your interests.
4. How Can I Control Cookies?
You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted.
Terms & Conditions
1. Introduction
Welcome to Relay Solutions Ltd. These Terms & Conditions govern your use of our logistics and haulage services. By engaging with our services, you agree to be bound by these terms in full. If you disagree with any part of these terms, you must not use our services.
2. Service Provision
Relay Solutions Ltd provides road freight, distribution, and warehousing services across the United Kingdom. We reserve the right to refuse the carriage of any goods that are hazardous, illegal, or improperly packaged. All services are subject to vehicle availability and operational capacity.
3. Liability and Insurance
All goods carried by Relay Solutions Ltd are subject to RHA (Road Haulage Association) Conditions of Carriage unless otherwise agreed in writing. While we maintain comprehensive Goods in Transit insurance, it is the responsibility of the customer to ensure that high-value items are declared and appropriately covered.
4. Payment Terms
Invoices are due for payment within 30 days of the invoice date unless credit terms have been formally extended. Late payments may incur interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Cancellation Policy
Cancellations made within 24 hours of the scheduled collection time may be subject to a cancellation fee equivalent to a percentage of the total carriage charge to cover operational costs incurred.
6. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Accessibility Statement
Relay Solutions Ltd is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to our digital platforms and operational services.
Technical Specifications
Accessibility of Relay Solutions Ltd relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer: HTML, WAI-ARIA, CSS, and JavaScript. These technologies are relied upon for conformance with the accessibility standards used.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Relay Solutions Ltd is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of Relay Solutions Ltd. Please let us know if you encounter accessibility barriers: Phone: +44 7405 934377 | E-mail: operations@relaysolutions.co.uk. We try to respond to feedback within 5 business days.
Relay Solutions Ltd
Registered in England & Wales
Company No. 12345678
Quick Links
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Contact
operations@relaysolutions.co.uk
+44 7405 934377
© 2026 Relay Solutions Ltd.
All rights reserved.